Frequently Asked

The fine print.

A few of the questions we hear most often. Don't see yours here? Reach out - we're happy to walk you through anything.

What areas do you serve?

We are based in Encinitas, California and primarily serve all of San Diego County - including Carlsbad, La Jolla, downtown San Diego, North Park, Hillcrest, etc. Travel outside of San Diego County is available for a small fee - please inquire.

How much space does the booth need?

We recommend a 10' × 10' area with access to a standard power outlet within 25 feet. Indoor or covered outdoor setups both work well. We will confirm logistics with your venue ahead of time.

How far in advance should I book?

We recommend booking two to three months ahead, particularly for weddings and peak summer dates. That said, we occasionally have last-minute openings - please reach out and we will let you know.

Do guests get to keep their photos?

Yes. Every guest takes home unlimited prints, and you receive a full digital gallery of every photo, GIF, and boomerang within forty-eight hours of your event.

Can the photos be customized for our event?

Absolutely. We design custom photo overlays with your names, event date, hashtag, or logo at no additional cost on the Signature and Premier packages. Classic bookings can add custom overlays for a small fee.

What's required to reserve our date?

A signed agreement and a 25% deposit secures your date. The remaining balance is due two weeks prior to your event.

What happens if it rains?

Our booth is designed for outdoor or indoor settings, but it does need a covered area to operate safely. If your event is outdoors, we ask that a tent or covered alternative be available as a backup.

How long does set-up take?

Set-up takes about 60 to 90 minutes. We arrive an hour before the start of your booking - and that time never counts against your rental hours.

Do you provide a Certificate of Insurance?

Yes. We carry full liability insurance and will provide a Certificate of Insurance for any venue that requires one, at no additional cost.

Can we choose our own backdrop or props?

Yes. We have a curated selection of backdrops and prop boxes, but we are happy to customize the look to match your event's palette and style. For weddings, we often coordinate with your planner directly.

Is there a cancellation policy?

Cancellations more than 60 days before your event receive a full refund of the deposit minus a small processing fee. Within 60 days, the deposit is non-refundable but transferable to a new date within twelve months.

Do you offer payment plans?

Yes. After the 25% deposit, we are happy to break the remaining balance into monthly installments leading up to your event. Just ask when you book.

Still have questions?

We'd love to hear from you.

Reach out and we'll respond within forty-eight hours.

Get in touch